Frequently Asked Questions

How is my purchase shipped?

Roma Catering ships via UPS ground or 2nd Day.

How is the product packaged?

Roma Catering products are shipped frozen. Initially, individually wrapped and packaged, then placed in a Polystyrene Container with enough dry ice to hold them up to two days.

What if I am not home when the package arrives?

UPS will leave your package if no one is home unless you specify otherwise when you place your order.  If you live you are shipping to an apartment community or a condo, please make sure access to your particular unit is available.

How do I dispose of the dry ice after the package arrives?

Your product is shipped with dry ice to maintain a low temperature and preserve quality and freshness. The dry ice is solid carbon dioxide (CO2) and will evaporate quickly.  The dry ice may in fact evaporate during transit to you.  If some remains, the dry ice can be disposed of by placing the Polystyrene Container outside or in a WELL ventilated area to allow complete evaporation.

Safety Note and Precaution: Dry ice is extremely cold and may cause burns if handled without gloves. Also, it can damage your sink or other porcelain utilities. DO NOT DISPOSE OF IN PORCELAIN UTILITIES.

How long are your products good for?

Products are shipped frozen.  They generally will be good for 12 months if kept in the air-tight package and remain frozen.